Regardless of the fact that the web hosting service provided by the different companies seems the same, every provider has their own platform with its own tweaks and ways to perform particular procedures. That is why, an enormous knowledge base will be exceptionally useful both for people with little to no experience and for technically savvy users who will ultimately find out how given operations are done, but will lose valuable time in the process. The objective of such a knowledge base is to make the service quick and easy to use, saving users plenty of time and effort. The result is more gratified clients, since they can quickly find the info they’re looking for, and a whole lot less work for the customer support team members, because typically the vast majority of the enquiries and issues that clients have got are already described in the knowledge base. Provided that the articles themselves are written well and encompass more topics, you will be able to discover more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Hosting

If you’ve purchased your first hosting package through our company or have transferred your site over to us, you’ll grow used to our platform and our in-house built Hepsia hosting Control Panel in a jiffy thanks to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more specific info about the different functions that you can use and the difficulties that you might bump into. The articles themselves are available in two places. The complete article list is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each Control Panel section as well. You can acquaint yourself with how to do virtually everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles feature step-by-step instructions, so you’ll never become disoriented because of an ambiguous text. Surely, in case you come across a more specific problem and you can’t find a solution in our knowledge base, you can touch base with our help desk staff 24/7/365.