If you have bought a web hosting plan and you’ve got some inquiries regarding a particular function/feature, or if you have faced some difficulty and you require support, you should be able to contact the respective client service staff. All hosting companies deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, because of the fact that the easiest way to deal with a problem most often is to submit a ticket. This method of communication makes the replies exchanged by both parties simple to track and allows the customer support staff members to escalate the problem in the event that, for instance, an admin has to become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to have at least two different accounts to touch base with the tech support staff and to actually manage the hosting space. Constantly switching from one account to the other might sometimes be a nuisance, not to mention the fact that it takes quite a while for the vast majority of hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting plans is not separate from the hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any specific time with only a few clicks, without having to log out of your account. The ticketing system comes with a quick-search box, so you can trace virtually any trouble ticket that you have opened in the past, if required. In addition, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to fix a given problem before you actually post a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can get swift assistance at any moment and if our customer care staff recommends that you should do something within your hosting account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.