A live chat is among the many ways of communication supplied by some web hosting providers as a part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is quicker compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word compared to a phone call with a representative. In addition, when the problem that you have needs some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service without spending a dime as long as you have Internet access even if your hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

As we acknowledge the fact that various troubles can be resolved if you chat with a live person, we supply a live chat service for all of our prospective and active clients. Our chat is accessible every single day and our support agents can assist you with a number of questions and issues. In case you are not our client yet, you'll be able to find out more about our hosting packages and the website hosting platform in general so as to be certain that your web sites will work efficiently on our servers. If you already have an account and you've got some questions or you experience any kind of issues with any of our services, you can get in touch with us through our live chat and we can provide you with the needed information or assist you to troubleshoot the issue. You'll need to open a support ticket for certain issues that require more time or the help of a sysadmin, but for numerous common troubles you will receive help right away.