If you ever experience a problem with your site and are incapable of tackling it on your own, ask the web hosting provider’s support team to help you get the website back online. A prompt resolution would be the most favorable scenario, but many hosting companies answer within twenty four hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be resolved without much effort, your website may not work satisfactorily or may not be reachable at all for a prolonged period, so you may lose potential clients since it’s quite unlikely that anybody would go back to a site that’s broken. With that said, you ought to make certain not only that you can touch base with your hosting company, but also that they can reply and assist you in a timely fashion. If a web app update doesn’t proceed as planned or if you delete something by accident, for example, the website must be restored speedily in order to avoid lengthened unreachability.

One-Hour Response Guarantee in Hosting

In case you’re using one of our hosting plans and you have a question or bump into some challenge, you can get in touch with us 24x7 by submitting a trouble ticket or by sending an e-mail and we will make certain that you get an answer in less than one hour. If the issue can be solved, we will do it before we get back to you, whilst in case there is something that you have to do on your end, we’ll supply you with all the needed info – what workable solutions to try, what settings to check, and so on. Normally, you’ll receive a response within maximum half an hour, which goes to say that waiting for hours or even for more than a day to obtain support is something impossible. Our 1-hour reply time guarantee is valid for any inquiry that you might have – general, billing or technical.