There are a lot of hosting suppliers available, still most of them are resellers that have minimal resources, particularly in terms of support. A way to distinguish them is the option to contact the company by phone. The type of support that you will receive via this way of communication will vary depending on the service provider - a few of them offer professional telephone support, others offer basic and customer support only since some issues are more time-consuming and it would be quicker to be resolved via a trouble ticket, particularly if the situation has to be escalated. Still, it is good to know that you can always contact your hosting provider since there're a lot of small issues which can be managed easily and in a timely manner through a telephone call, not mentioning that you'll be able to get additional information for the services before you become a customer.
Phone Support in Hosting
All of our hosting plans feature phone support fourteen hours a day even on official holidays, so that if you don't have an account yet, you can give us a call and learn more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you're able to call the phone number that is nearer to you. If you are an existing customer, we can assist you in a timely manner with all the general and billing matters as well as with numerous tech issues so as to save you time and efforts - we are aware of the fact that often it's quicker to talk with a live person so as to get things done immediately. Of course, some situations cannot be taken care of over the phone, so in such a case you have the option to employ our ticketing system.