The accessibility to the customer and tech support that a hosting company offers can tell you a lot about the services they offer too. If you're allowed to use just e-mail messages or tickets, you have most likely found some reseller not the actual hosting supplier. When this is the case, you will have to wait for a few days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for further help. If the supplier provides you with different options for communication with fast response time that are available at any time, they're almost certainly the top provider, not only a reseller. Therefore you'll reap the benefits of timely assistance and top-notch support because they'll have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to be able to get in touch with your hosting company directly via your favourite method of communication.
24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and tech support for all our hosting plans. Even if you are not our client yet and you have questions, we will give you a hand right away and provide you with the needed information, to give you the choice to make the very best decision when you obtain a new hosting account. We are available at any moment, including holidays and weekends, and we provide you with numerous means of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, so you'll be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, whatever its complexity.