Client Support Channels
A Sixty–Minute Response Time Guarantee
Every single help request you send to us will be attended to within maximum one hour. If your trouble ticket or e–mail needs further assistance from an administrator, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you order the Managed Services package, any of the server administration tasks included there will be completed at a time of your preference.
A Top–Class Help Desk Support Service
Our customer support staff will be online for you round–the–clock should you require help working with our Web Control Panel or with any of the apps that we install for you on the dedicated server. Furthermore if you need help with all the standard administration tasks on your dedicated server, you can take a look at our Managed Services package, which includes backup storage space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Intuitive Help Area
Every dedicated web hosting plan comes with our free–of–charge Web Control Panel, which sports a detailed knowledgebase and a set of educational video tutorials. Whenever you need help working with the Web Control Panel, just press the Videos or Help buttons located in the upper right corner.