1 hour ticket response
We are focused on supplying a rapid and appropriate answer to each client support ticket sent by a user. Our experienced customer care team representatives will review your issue and will offer you the most efficient option. We offer a 1–hour response time guarantee for all client support tickets. Actually, the average support ticket response time has proven to be 20 minutes.
An Exceptional Technical Support Service
Our customer service team members have significant experience in the hosting plans industry and are capable enough to find a swift answer to your problem. If, however, the issue at hand is not within the competency of a tech support engineer, the trouble ticket will be forwarded to a programmer or admin for further assistance.
An Easy–to–Navigate Help Center
Built into the Web Control Panel is an easy–to–browse Help Center section, which offers a variety of information sources. You can browse through a constantly updated knowledgebase featuring web hosting account management articles and site management articles, check out our educational video tutorials or have a gaze at the F.A.Q. section.